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 51 
 on: November 15, 2013, 01:16:51 pm 
Started by RAFETI - Last post by jmanta
Hi,

I have the GH-625XT with version 1.00 and FW F-UGH-2P-1110171.
Exist new version and/or new Firmware versions?
IF yes where I can find it?

Thank you in advanced,

JManta

 52 
 on: November 14, 2013, 07:18:10 am 
Started by hegoat - Last post by jmanta
Hi Jesse,

It works perfectly. Thank you very much.

Best Regards,

 53 
 on: November 13, 2013, 12:17:21 pm 
Started by hegoat - Last post by USG_TECH9
Hello jmanta & hegoat,

Can you try installing this version of the Training Gym Pro and see if you're still getting that error message?

https://www.dropbox.com/s/fjjxf3wb76vb9a3/Setup_Training%20Gym%20Pro_v1.7.2_0830b.zip

Thanks.

-Jesse

 54 
 on: November 13, 2013, 07:16:12 am 
Started by hegoat - Last post by jmanta
Hi,

I have the same problem...
When I pass with the mouse over the Map Area give me a Script Error.

file:///C:/Program%20Files%20(x86)/GlobalSat%20Technology/GS-Sport%20Training%20Gym%20Pro/googlemap_template.html

I have Windows 8 Enterprise installed.
Anyone can help me...

 55 
 on: November 11, 2013, 12:44:24 pm 
Started by GS_TECH01 - Last post by USG_TECH9
Hello Gary,

It's hard to tell what could be the problem based on the information you provided so far. Maybe we can schedule a time, where we can do a join.me, and you can share your screen with me, and walk me through the steps you've taken so far. This will allow me to more quickly resolve your issue.

Please visit our website: (http://usglobalsat.com/store/signin.aspx?ReturnURL=support/). Register your product and generate a "Support Ticket" from within our system, letting me know when will be a good time to do this walk-through. I am in the office from 8:30AM to 5PM PST.

If you had purchased the item from the USGlobalSat website, you should already have a customer account and password. You can immediately log-in using that info. If you purchased it from one of our authorized resellers, you will need to establish a NEW account at: http://www.usglobalsat.com/store/createaccount.aspx

By working within our support structure, we do not only address your specific issue in a timely manner, but also maintain a history of your incident to ensure that it is handled with appropriate actions. It's not only now, but for all potential future communications as well.

Thank you and I appreciate your patience.

 56 
 on: November 11, 2013, 08:20:14 am 
Started by GS_TECH01 - Last post by gary
Hello Gary,

Please try installing the latest USB driver, and make sure the DG-200 comes up as "Prolific USB To Serial Comm Port (COMX)" on your Device Manager, under Ports.

USB Driver: http://www.usglobalsat.com/store/download/62/windows_pl2303_usb_driver.zip

Also, make sure the DG-200 is powered on when you plug it into your PC.

Then open the DG-200 Tool and see if you're still having issues. Thanks.

-Jesse

Dear Jesse,

Yes, Latest driver & latest DG-200 tool, procedure step also same as your mention, but problem still has not solved.

Gary

 57 
 on: November 07, 2013, 11:55:43 am 
Started by buffpojken - Last post by USG_TECH9
Hello buffpojken,

In order to better help you, we recommend that you visit our website: (http://usglobalsat.com/store/signin.aspx?ReturnURL=support/). Register your product and generate a "Support Ticket" from within our system.

If you had purchased the item from the USGlobalSat website, you should already have a customer account and password. You can immediately log-in using that info. If you purchased it from one of our authorized resellers, you will need to establish a NEW account at: http://www.usglobalsat.com/store/createaccount.aspx.

With the support ticket, we'll have a better understanding of your scenario and will able to better help you out.

Thanks.

-Jesse

 58 
 on: November 07, 2013, 12:20:50 am 
Started by buffpojken - Last post by buffpojken
Hi,

I desperately need help with 3 bricked 151s. Today I was preparing a batch of 13 trackers for deployment, 3 203s and 10 151s.

When connecting the 151s to the Management Center, it tells me to update the firmware. I download the latest firmware from the site, and go ahead. 7 of them update perfectly without issues, but three of them simply refuse to work. Halfway through the process, the application tells me "No device connected" or something similar, and shuts down the update process. The trackers now display a continous red exclamation mark whenever they are connected to a power source.

The center finds the COM-port when searching, but nothing works. Trying to update the firmware again fails, trying to change settings fails ans trying to restart them fails. In essence, they have become expensive paperweights.

What should I do? I need these deployed post-haste but nothing I've tries (re-update, settings, power cycle, change SIM, etc) makes the slightest difference.

 59 
 on: November 06, 2013, 12:38:07 pm 
Started by aguenther - Last post by USG_TECH9
Hello aguenther,

Understood.

Thanks for letting us know. We'll do some modification to the installation instructions to avoid any future confusion.

Thanks.

 60 
 on: November 06, 2013, 12:30:46 pm 
Started by aguenther - Last post by aguenther
Hi Jesse,
I was just confused about your installation description. Because for me it wasn't clear that the GPS has to be connecred before the driver shows up in the system information. I have been looking and looking and thought the installtion went wrong, befor e I found out the the BU-353 has to be connected before. I just wanted to help others not to run into the same confusion as I did after reading the installation information.

Regards

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