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 91 
 on: November 13, 2013, 07:16:12 am 
Started by hegoat - Last post by jmanta
Hi,

I have the same problem...
When I pass with the mouse over the Map Area give me a Script Error.

file:///C:/Program%20Files%20(x86)/GlobalSat%20Technology/GS-Sport%20Training%20Gym%20Pro/googlemap_template.html

I have Windows 8 Enterprise installed.
Anyone can help me...

 92 
 on: November 11, 2013, 12:44:24 pm 
Started by GS_TECH01 - Last post by USG_TECH9
Hello Gary,

It's hard to tell what could be the problem based on the information you provided so far. Maybe we can schedule a time, where we can do a join.me, and you can share your screen with me, and walk me through the steps you've taken so far. This will allow me to more quickly resolve your issue.

Please visit our website: (http://usglobalsat.com/store/signin.aspx?ReturnURL=support/). Register your product and generate a "Support Ticket" from within our system, letting me know when will be a good time to do this walk-through. I am in the office from 8:30AM to 5PM PST.

If you had purchased the item from the USGlobalSat website, you should already have a customer account and password. You can immediately log-in using that info. If you purchased it from one of our authorized resellers, you will need to establish a NEW account at: http://www.usglobalsat.com/store/createaccount.aspx

By working within our support structure, we do not only address your specific issue in a timely manner, but also maintain a history of your incident to ensure that it is handled with appropriate actions. It's not only now, but for all potential future communications as well.

Thank you and I appreciate your patience.

 93 
 on: November 11, 2013, 08:20:14 am 
Started by GS_TECH01 - Last post by gary
Hello Gary,

Please try installing the latest USB driver, and make sure the DG-200 comes up as "Prolific USB To Serial Comm Port (COMX)" on your Device Manager, under Ports.

USB Driver: http://www.usglobalsat.com/store/download/62/windows_pl2303_usb_driver.zip

Also, make sure the DG-200 is powered on when you plug it into your PC.

Then open the DG-200 Tool and see if you're still having issues. Thanks.

-Jesse

Dear Jesse,

Yes, Latest driver & latest DG-200 tool, procedure step also same as your mention, but problem still has not solved.

Gary

 94 
 on: November 07, 2013, 11:55:43 am 
Started by buffpojken - Last post by USG_TECH9
Hello buffpojken,

In order to better help you, we recommend that you visit our website: (http://usglobalsat.com/store/signin.aspx?ReturnURL=support/). Register your product and generate a "Support Ticket" from within our system.

If you had purchased the item from the USGlobalSat website, you should already have a customer account and password. You can immediately log-in using that info. If you purchased it from one of our authorized resellers, you will need to establish a NEW account at: http://www.usglobalsat.com/store/createaccount.aspx.

With the support ticket, we'll have a better understanding of your scenario and will able to better help you out.

Thanks.

-Jesse

 95 
 on: November 07, 2013, 12:20:50 am 
Started by buffpojken - Last post by buffpojken
Hi,

I desperately need help with 3 bricked 151s. Today I was preparing a batch of 13 trackers for deployment, 3 203s and 10 151s.

When connecting the 151s to the Management Center, it tells me to update the firmware. I download the latest firmware from the site, and go ahead. 7 of them update perfectly without issues, but three of them simply refuse to work. Halfway through the process, the application tells me "No device connected" or something similar, and shuts down the update process. The trackers now display a continous red exclamation mark whenever they are connected to a power source.

The center finds the COM-port when searching, but nothing works. Trying to update the firmware again fails, trying to change settings fails ans trying to restart them fails. In essence, they have become expensive paperweights.

What should I do? I need these deployed post-haste but nothing I've tries (re-update, settings, power cycle, change SIM, etc) makes the slightest difference.

 96 
 on: November 06, 2013, 12:38:07 pm 
Started by aguenther - Last post by USG_TECH9
Hello aguenther,

Understood.

Thanks for letting us know. We'll do some modification to the installation instructions to avoid any future confusion.

Thanks.

 97 
 on: November 06, 2013, 12:30:46 pm 
Started by aguenther - Last post by aguenther
Hi Jesse,
I was just confused about your installation description. Because for me it wasn't clear that the GPS has to be connecred before the driver shows up in the system information. I have been looking and looking and thought the installtion went wrong, befor e I found out the the BU-353 has to be connected before. I just wanted to help others not to run into the same confusion as I did after reading the installation information.

Regards

 98 
 on: November 05, 2013, 06:41:57 pm 
Started by Rodney - Last post by USG_TECH9
Hello marsu78,

Actually, we have the DG-100 & DG-200 documentation available for download here: http://www.usglobalsat.com/s-176-developer-information.aspx

Thanks!

-Jesse

 99 
 on: November 05, 2013, 04:39:39 pm 
Started by dizzyflores - Last post by dizzyflores
Hi, I am brand new to this forum as my GH-625 has worked well for over two years.

Recently, my GH-625M stopped communicating with Sports Training Gym partway through a download and will now no longer be recognised by Sports Training Gym. I thought that my software may have been corrupted so I tried it on another computer and the same issue happens. I think that the cable is ok because it still charges and when it looks for the device within Training Gym it brings up a code on the GH-625 (CMD:BF0000 or CMD:BF4748) I have tried to scan the port on both computers and it says not connected. The device is recognised in windows device manager on both computers (both running vista) If you could assist in any way or let me know where I can seek assistance with the same it would be much appreciated.

I have not tried a factory reset as yet as there are 2 workouts in particular that I want to get off the GH-625.

Thanks and great forum.

 100 
 on: November 05, 2013, 03:19:29 pm 
Started by Rodney - Last post by marsu78
Hello,

I am interested in the DG-200 technical documentation.
May I have access to it?

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