I too am having probelms connecting to a new BT-368. I am using Windows XP Tablet PC edition. I have had not problem pairing the GPS, but I cannot connect. When I select connect, I get a dialog box indicating that it is "Installing Bluetooth Serial Port...", this runs for about 30s then I get an error saying " Can not install Bluetooth Serial Port".
I've tried installing, and re-installing the drivers, rebooting ... nothing. I have a Garmin GPS 10 (Bluetooth) and have no probelms establishing a serial port with this device. I also tried the BT-368 with my MacBook Pro (OS 10.6.6) and was up and running in under 30 s.
Any idea what I'm doing wrong?