Hi Geoffrey,
However, it still is not reliable, perhaps you can send to email box both includes Claire and me.
Thank you for patiently looking for a solution !
I just sent my mail to both of you.
Regards, Hubert
Hi Hubert,
Did you send again? I didn't get any so far. 
Sincerely, Geoffrey 
Yes - I did ! And one more time just in this moment.
I don't know what to do else ?
Regards, Hubert
When? In these days?
I have never seems the mail so far.
Sincerely, Geoffrey
Hi Geoffrey, hi Claire !
Finally Claire received my email and already answered it. Thank you very much.
I hope we have now "opened the commincation channel" and subsequent
mails are more easier than that.
And I don't have to bother the complete forum with these kinds of problems.
Thank you everybody for patiently tolerating these postings.
Regards, Hubert