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[TheWiseFool]

Well, I recently received my GB-580P and have been quite happy with it. The only issue I have is that my port door has already developed a tear somehow while connected to the USB cable. I was careful with the door and the wife
swears that she only disconnected and reconnected it while cleaning the desk.

Does the port door have a service part number so I can replace only the door?

Does having the USB port door missing or torn effect the waterproof rating of the device?

P.S. I will attach pictures this evening when I'm home.

[GS_TECH01]

Hello,

Welcome to the forums! Good to hear that you're happy with the product.

Unfortunately, we don't have any service part number for just the USB rubber cover since we don't have any Service Center here in the US.

But, if you live in Europe Union, you can possibly contact Longjog (http://www.usglobalsat.com/forum/index.php?action=profile;u=1593) and inquire about this.

If the device has missing or broken USB rubber cover, I believe it could affect its waterproof rating since water, for example, could possibly go through that USB port and damage the device. However, I will double-check with our engineers to confirm.

[Longjog @ GS-Sport-Servicecenter]

Hi,
I have the casing as spare-part but I think a special glue is needed to seal the casing for waterproof.
A single door for USB-connector is not available.

Best regards

Longjog

[TheWiseFool]

Longjog: I will PM you with details on how to get these covers. If you could figure out the type of glue necessary I'm sure I can source it locally.

[GS_TECH01]

Hello Longjog,

Thanks for sharing your comment.

[GS_TECH01]

Hello TheWiseFool,

If you have any questions, just let me know. Thanks.

[GS_TECH01]

After confirming with our engineers, without the USB Rubber Cover, it would indeed affect the waterproof rating of the device.

Moreover, if the cover is torn from the unit, please do not discard it. Keep the cover since you can still use it to cover the USB port and protect the device.

[baccilus]

You wont be releasing anymore firmwares and software updates for it? That's really bad. And what's the point in doing that when you don't already have another product to replace it?

[GS_TECH01]

Hello baccilus,

After checking, we will not spend too much resources for this device as we are currently working on several projects. However, we will still try to provide some updates for the firmware.

As for the software, we're are planning to include support for the 2 existing products, namely, the GH-625XT and the GB-580, in the Cloud version of the TGP.

[albert]

Hello Thewisefool,

I hat the same, you can't avoid that it breaks a little in de corner. I simply putted a strap of water resistant tape over it, problem gone!
works already more than a year like that.

Regards,

albert 

[GS_TECH01]

Hello albert,

Thanks for sharing your suggestion and experience.

I was wondering if you could provide some links or reference of where this forum member can purchase the water resistant tape.

[albert]

Hello albert,

Thanks for sharing your suggestion and experience.

I was wondering if you could provide some links or reference of where this forum member can purchase the water resistant tape.

Hello USG_TECH10,

the tape is simple duct tape also cold power tape, if you put that in a search engine you get loads of places to buy. The amount you need is 1:10000 of the tape role mostly.

Regards,

albert

[GS_TECH01]

Alright, thanks for the info. This is quite a useful, additional information.

Thanks.