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Author Topic: Can't download ride data  (Read 912 times)

DaveTHudds

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Can't download ride data
« on: March 11, 2013, 05:44:51 pm »

Hi,

I just can't seem to be able to download any ride data off my 580P.

I've installed the USB driver on Windows 7 and in the Device Manager I can see:

STMicroelectronics Virtual Com Port 8. 

This is working fine.

When I load GS Training Gym Pro it finds the device on Port 8 then does nothing else.  I am not given any option to upload any data.

Where am I going wrong here?
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albert

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Re: Can't download ride data
« Reply #1 on: March 12, 2013, 03:56:02 pm »

Hello DaveTHudds,

Have a look if you pluged in the GB580p and press yes on the question [CONNECT TO PC]
It says then waiting for connect to PC then start up TGPro
it shows if it is connected and witch comport.
After that you go to [DATA TRANSMISSION]--> [TRACKPOINTS]--> [DOWNLOAD FROM DEVICE]

succes,

With regards,

Albert
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GH-625M, Firmware: F-GGH-2A-1012103, GB580P version 2.0 F-GGB-21402241.GHX,  GH 625XT, GH 561, Training Gym Pro V1.7.10 / Sport Tracks (ST)2.1.3478/ST3.1.5202
Biker, minimum 8000 km a Year.

DaveTHudds

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Re: Can't download ride data
« Reply #2 on: March 12, 2013, 06:59:05 pm »

Thanks for the reply.

I had no luck at all with this on Windows 7 so I tried an old XP laptop and everything worked as it should.

Is there an issue with some of the software on Windows 7?
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albert

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Re: Can't download ride data
« Reply #3 on: March 13, 2013, 07:11:43 am »

Hello,

I using windows 7 and it works fine, but I use 32bit version.
What you can do is install TGPro on a different location, that makes a different with authorization for sure, but if it would help for the device to be recognized?

Regards,

Albert 
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GH-625M, Firmware: F-GGH-2A-1012103, GB580P version 2.0 F-GGB-21402241.GHX,  GH 625XT, GH 561, Training Gym Pro V1.7.10 / Sport Tracks (ST)2.1.3478/ST3.1.5202
Biker, minimum 8000 km a Year.

DaveTHudds

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Re: Can't download ride data
« Reply #4 on: March 13, 2013, 11:17:58 am »

I have the 64 bit version of Windows 7.
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gerhard

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Re: Can't download ride data
« Reply #5 on: March 13, 2013, 04:28:25 pm »

GB580 import works fine with Win8-x64
I had some issues with driver installation only, but I believe the drivers were updated.
You can SportTracks import too.
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