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Author Topic: How to report faults?  (Read 524 times)

J2R

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How to report faults?
« on: May 29, 2013, 04:39:06 am »

I reported a serious problem with my GH-625XT last week, in this thread: http://www.usglobalsat.com/forum/index.php?topic=4659.0. But disappointingly I have had no responses at all. Considering that this is a showstopper problem, serious enough for me to be considering returning my watch, I would have expected some kind of response by now. Is there some other system for reporting faults and getting answers to problems, which I need to know about?
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irf6944

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Re: How to report faults?
« Reply #1 on: May 29, 2013, 06:38:09 pm »

 If your experiencing an issue with any of global sat devices you can ask for support help at http://www.usglobalsat.com/ContactUs.aspx. You can report faults or ask questions about your device from the technical support staff. Or if you feel that your device is faulty or not working correctly you can register and make a support ticket at http://usglobalsat.com/store/signin.aspx?ReturnURL=support/. There the support team can check warranty coverage and possible repair and replacement options. They're available M-F from 8:30 am to 5:00 pm EST to answer your questions and concerns. Thank you.   
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GS_TECH01

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Re: How to report faults?
« Reply #2 on: May 30, 2013, 02:54:15 am »

Dear J2R

Sorry about i didn't received your message...

i will pass your problem to our engineer and let you know if i get any response

sorry again :(

Thank you and have a nice day :)

Best Regards,
Angela
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J2R

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Re: How to report faults?
« Reply #3 on: June 03, 2013, 11:31:43 am »

I have not heard from an engineer yet. I am keen to get this cleared up as soon as possible, while I still have the possibility of returning the watch.
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