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USGlobalSat Inc. Policies, Customer Service

1.Order Acceptance Policy11.Shipping Policy
2.Order Cancellation12.Limited Warranty Policy
3.Backorders13.Product Return/Exchange Policy
4.Sales Tax14.Merchandise Return
5.Credit Cards15.Repair/Exchange Policy
6.Service & Support16. Non-Warranty Covered Items
7.Copyright17.How To Get Support
8.Trademarks18.Returns On Special Bundle Offers
9.Jurisdiction19.Privacy Statement
10.Typographical Errors20.

Rebates


All policies, warranties, terms & conditions shall supercede any subsequent terms or conditions included with any order placed with USGlobalSat, Inc., who also reserves the right to make changes to this site and their printed materials regarding these terms and conditions at any time without notice.



1. Order Acceptance Policy

Your emailed receipt of an order confirmation does not signify our acceptance of your order, nor does it constitute confirmation of our offer to sell. Item availability and prices are subject to change at any time, without notice. USGlobalSat, Inc reserves the right to limit quantities, and to decline the acceptance of any order for any reason. USGlobalSat, Inc reserves the right at any time after receipt of your order, without prior notice to you, to supply less than the quantity ordered of any item.

 



2. Order Cancellation

An order may be canceled only if that item is backordered and not available to ship. Any order submitted through this web-site, if in stock, will ship immediately and cannot be cancelled. A notification will be sent via email when an order is cancelled. USGlobalSat, Inc reserves the right to cancel an order or to issue a Return Merchandise Authorization (RMA) for merchandise that is advertised in error, that does not conform to advertised specifications, or was shipped in error. Charge backs from credit card issuing banks are subject to the above policies.



3. Backorders

Items are usually in stock at all times, but in the event of a shipment delay or other unforeseeable delay, USGlobalSat, Inc will place the item(s) on backorder and ship you when it becomes available. On orders with backordered items, the total shipping charges are included with the first shipment. Shipping charges are non-refundable. A backorder may be cancelled at any time prior to shipping.

 



4. Sales Tax

USGlobalSat, Inc charges sales tax on all shipments to the state of California. If your package ships from a distribution center in the state in which you reside, a sales tax may apply. You, the customer, are responsible for any and all unpaid sales taxes.

 



5. Credit Cards

USGlobalSat, Inc accepts all major credit cards & PayPal and there is no surcharge for using your credit card to make a purchase. Please be sure to provide the exact billing address and telephone number as recorded with your credit card issuing bank. We will ship to an alternate address only if the address is on file with your credit card issuing bank. Incorrect information may cause a delay in the processing of your order. Your credit card will be charged as each item is shipped.

 



6. Service & Support

All requests for technical service and support should be made directly to the manufacturer or service provider in accordance with their terms and conditions. USGlobalSat, Inc will provide on-line technical notes on most computer hardware and software products for your reference. USGlobalSat, Inc makes no guarantees of product reliability or compatibility. All compatibility-related questions must be directed towards the product manufacturer or software provider.

 



7. Copyright
Worldwide copyright laws and treaty provisions protect all materials appearing anywhere on USGlobalSat, Inc's Internet site. None of these materials may be copied, reproduced, modified, or distributed in any form or by any other means without the written consent of USGlobalSat, Inc. Any unauthorized use of the materials appearing on USGlobalSat, Inc's internet site may violate copyright, trademark and other applicable laws and could result in criminal or civil penalties.





8. Trademarks

All trademarks or service marks are property of their respective owners.

 



9 Jurisdiction

Any litigation regarding this agreement, or any transaction between a customer and USGlobalSat, Inc, shall be brought to the state or federal courts located in Los Angeles County, California and customer hereby agrees and submits to such jurisdiction and venue as proper.

 



10. Typographical Errors

In the event a product is listed at an incorrect price due to typographical error or error in pricing information received from our suppliers, USGlobalSat, Inc shall have the right to refuse or cancel any orders placed for products listed at the incorrect price without prior notification. USGlobalSat, Inc shall have the right to refuse or cancel any such orders whether or not the order has been confirmed and your credit card charged. If your credit card has already been charged for the purchase and the order is canceled, USGlobalSat, Inc shall immediately issue a credit to the credit card account in the amount of the incorrect price.

 



11. Shipping Policy

All orders within the Continental US will usually ship within 48 business hours (this will exclude Saturdays, Sundays and holidays). Next day orders receive priority and are usually shipped the same day if received before 1:00 p.m. PST. For multiple item orders, shipping charges will be calculated based on the total weight and ship-to location. Applicable taxes for California residents only will be added to the sales price. All applicable local, state, federal, and international taxes and duties are the sole responsibility of the customer. USGlobalSat, Inc. does not have any control or influence in this matter. Your completed purchase confirms full acknowledgement of this issue.






Shipping/Handling Charges:Domestic orders based on 2 lbs. within the 48 Continental United States. Priced may be less but will not exceed:

UPS Ground (up to 5 business days)
~$8.99

UPS 3-Day
~$16.99

UPS Next Day
~$29.99




Shipments outside of the Continental United States must be made by UPS International Expedited Service or USPS Global Express Service to avoid most international taxes or tariffs..
 



12. Limited Warranty Policy

USGlobalSat, Inc warrants GlobalSat Technology hardware products against manufacturing defects in material and workmanship under normal use for a period of one (1) year from the date of original purchase (unless otherwise stated) when purchased from an authorized dealer or reseller.

This warranty does not apply to: (a) to damage caused by accident, abuse, misuse, misapplication, or non-Globalsat products; (b) damage caused by service performed by anyone other than an authorized GlobalSat service center; (c) a product or a part that has been modified without the written permission of GlobalSat/USGlobalSat; or (d) if any serial number has been removed or defaced or open or tampered with.

BUYER BEWARE WHEN DEALING WITH NON-AUTHORIZED SELLERS!

Products purchased from any unauthorized source, such as unauthorized e-Bay resellers, will not qualify for free warranty service/support and may require the end-user to pre-pay fees associated with, but not limited to the support, repair, replacement and shipping charges of the product(s) to and from the service center. Many products purchased from e-Bay, or other auction sites can have a limited warranty period that is shorter than what is printed on product packaging, or included in any media content. Shorter warranty periods will always supercede for discounted or liquidated items. In addition, the limited warranty coverage of these items are non-transferable as they are NOT intended for resale, but rather personal use.

Please visit Terms and Conditions Page for more specific details on these types of sales.

Except as provided herein, GlobalSat/USGlobalSat makes no express warranties', including but not limited to any warranties of merchantability or fitness for particular use, or non-infringement. You acknowledge that your use of the product, or service, is at your own sole risk and that you agree the information provided are without warranty of any kind.

Under no circumstances, including negligence, will GlobalSat/USGlobalSat or any of its affiliates, it’s directors, officers or employees, resellers, dealers, distributors, or any third party be liable for any direct, indirect, incidental, special or consequential damages that results from your use, or your inability to use, or the performance of the product(s) with respect to any liability, loss, or arising out of any breach of this warranty, including, but not limited to any damages resulting from inconvenience, loss of time, data, property, revenue, or profit or any indirect, special incidental or consequential damages. You acknowledge that this limitation applies to all content information or other services available from GlobalSat/USGlobalSat, Inc. and whether or not GlobalSat/USGlobalSat, Inc has notice of the possibility of such damages, and whether or not to circumstances giving rise to such damages may have been within the control of GlobalSat/USGlobalSat, Inc. Some states do not allow the exclusion of certain warranties, so some of the above exclusions may not apply to you. In those states, liability is limited to the fullest extent allowed by law. By using the product(s), you agree to indemnify USGlobalSat, Inc and its parents, subsidiaries, affiliates, officers and employees and hold them harmless from any and all claims and expenses, including reasonable attorney's fees, asserted third party due to, or arising out of your use of the products, services and their web-sites.

13. Product Return/Exchange Policy
I
n the event of a product defect during the first 30-days of the warranty period, users may return product with their sales receipt as proof to the original place of purchase for exchange or they can contact USGlobalSat, Inc's Technical Support Dept. (via the web-site) for a Return Merchandise Authorization (RMA) number to return hardware to the manufacturer directly

Only product(s) returned within the first 30-days of purchase, when purchased from USGlobalsat, Inc., directly, will be eligible for refund/credit. If purchased from an authorized resellers or dealers, please check with them as to what their policies are in regards to returns. All returns will be carefully inspected upon receipt and may be rejected, or a partial credit applied should there be missing, or damaged items. USGlobalSat, Inc reserves the rights to refuse to issue refund/credit on incomplete or damaged product and choose to return the product to sender. If accepted and applicable, refund/credit for returned items will be provided within 30-days of inspection, unless further research is needed to diagnose the problem. A 25% restocking fee may be charged for return items in addition to deductions for shipping & handling fees as well as any discounts originally provided at the time of purchase. A copy of the original sales receipt or invoice will be required when returning product. Full refunds will only apply in cases where it has been determined the seller was at fault or in error. It will be the responsibility of the customer to pay for return shipping and shipping insurance charges to get the product to the seller. All products, which are returned in packaging, which does not fully protect the product during return transport to the manufacturer, will be considered void of warranty. It is strongly suggested that the customer purchase insurance from the shipper in the event of damage during transportation.

Refund / Credit Overview (USGlobalSat Customers Only)
a.) Product must have been purchased directly from USGlobalSat, Inc. to qualify for credit or refund.
b.) Customer must follow standard return policy and have a valid RMA number assigned before returning product.
c.) All standard retail packaged products will be subject to a 25% re-stocking fee and will only be accepted up to 60-days from original ship date.
d.)
All special orders, product in non-standard packaging, modified accessory content, or bulk packaged product are not eligible to be returned for credit or refund. Items may only be returned for repair, or exchange, during the standard warranty period. An Return Merchandise Authorization (RMA) must be obtained prior to product any return.
e.) Shipping and handling charges are non-refundable.
f.) Products submitted for return after 60-day will only become eligible for product exchange.
g. ) Returns must include copy of original invoice as proof of purchase.

* All standard retail packaged products will be subject to a 25% re-stocking fee and will only be accepted up to 60-days from original ship date.

* All special orders, product in non-standard packaging, modified accessory content, or bulk packaged product are not eligible to be returned for credit or refund. Items may only be returned for repair, or exchange, during the standard warranty period. An Return Merchandise Authorization (RMA) must be obtained prior to product any return.

Although we try very hard to be accommodating, failure to comply with our policy as outlined above may result in the refusal of returned goods and/or refusal for refund or credit.


14. Merchandise Returns
Product returns must be shipped 100% complete, including original box, packaging material, manuals, software, inserts or flyers, and all other accessories provided by the manufacturer. Please prepare the item in a secure shipping carton (not just the product packaging), addressed to USGlobalSat, Inc with the RMA# clearly marked on the outside of the box, and a copy of your invoice enclosed.

Ship returns to:
USGlobalSat, Inc. RMA# ___________
1308 John Reed Court, City of Industry, CA 91745

15. Repair/Exchange Policy
a.) USGlobalSat, Inc will, at its option, unless otherwise provided by law:
Correct the defect by product repair without charge for parts and labor and reserves the right to repair the original returned product with new or used components, or exchange the returned product with a new or used product as needed. All replaced parts and products on which a refund is made, will become the property of USGlobalSat, Inc. Repaired or replaced parts and products are warranted for the remainder of the original warranty period and are NOT reset for another year. You will be charged for repair (labor and/or replacement parts) if the product’s warranty period has expired from original date of purchase.
b.) It will be the responsibility of the customer to pay for return shipping and shipping insurance charges to get the product returned to the manufacturer's warranty repair facility. Upon inspection, it product is deemed defective and covered under the manufacturer's warranty policy; customer will not be responsible for any additional charges.
c.) RMA number's are valid for 30-days from the issue date. The RMA number must appear on your return packing label and on the outside of the shipping box. After 30-days the RMA number is closed and your product will NOT be received.
d.) Returns require a proof of purchase (copy of the original invoice) to be enclosed and the RMA number clearly marked on the outside of the box. (see section 14))

16. Non-Covered Warranty Items
a.) Damage, or failure caused by, or attributable to acts of God, abuse, accident, misuse, improper or abnormal usage, failure to follow the instructions, improper installation or maintenance, alteration, lighting or other incidence of excess or under voltage or current will not be covered under warranty.
b.) Repairs or services rendered other than those provided by USGlobalSat, Inc;
c.) Consumables such as fuses, batteries, memory cards or hard drives;
d.) Cosmetic damage;
e.) Transportation, shipping or insurance costs;
f.) Costs of product removal, installation, set-up, service adjustment or reinstallation.
g.) In the event the product is out of warranty coverage, or warranty has been void for any reason, it will be the liability of the customer to pay for parts and/or labor charges and return shipping charges. Unclaimed or unresolved products returned on an RMA will become the property of USGlobalsat after 45-days and destroyed

NOTE: Additional products bundled with our hardware which are not manufactured by Globalsat Technology or USGlobalSat, Inc may hold separate warranties as expressed by the individual manufacturer of those product(s). Product specifications, functions and features are subject to change without notice and GlobalSat nor USGlobalSat, cannot be held liable for any omissions and/or errors in printed materials or posted electronic materials.

This warranty gives you specific legal rights, and you may also have other rights, which may vary from state to state.


17. How To Get Support
Before you return product please contact our Technical Support team for assistance to possibly resolve your issue via e-mail by following these steps:

Step #1:
Register your product HERE
Regardless of where it was purchased, you must register on the USGlobalSat web-site have access to
free technical support and product replacement.

a) If you purchased the product from an authorized reseller other than USGlobalSat, please set-up a new account by clicking on the NEW ACCOUNT button.

b.) If you are a returning customer who has purchased the product directly from USGlobalSat’s web-site, please log-on within the blue section, RETUNING CUSTOMER.

Step #2:
Once logged into your Personal Account, you can:

1. Register New Products
2. Start Support Ticket
3. View Support Tickets
4. View Registered Products
5. View Previous Orders
6. Change Address Details
7. Contact Us
8. Log-Off

"Start Support Ticket" (#2) to explain your issue to a technician for help, or use the “Contact Us” (#8) form to ask questions. Support is done via e-mail and support issues are not handled by phone.

Step #3:
Usually within one business day, a technician will respond with an appropriate reply to your question, additional configurations or an RMA number and instructions for a product return.

*Note: Special order items are non-refundable.
*Note: All Software title sales are final and non-refundable, no exceptions.

7. GENERAL CUSTOMER SERVICE (non-technical issues)
Tel: (626) 968-4145 / 8:30 a.m ~ 5:00 p.m. PST
E-Mail: support@usglobalsat.com or use the CONTACT US form of within your on-line USGlobalSat account.

For all correspondence by e-mail, please include the following to expedite service:
a.) Your full name, address, day and evening phone numbers and e-mail address.
b.) The name and address if the merchandise was originally purchased under a different name other than in "a."
c.) List the item(s) you are having an issue with and the action you are requesting.(i.e. support, repair and return).
d.) Any RMA number, or Support Ticket number which had been previously issued by USGlobalSat, Inc.

18. Returns On Special Bundle Offers
USGlobalSat’s policy on returns for bundled hardware and software packages when requesting a refund or credit is as follows:
a.) Software is a non-refundable item, this is clearly stated on our product web-pages and printed on all invoices and/or Packing Lists.
b.) For bundle offers, current software pricing, shipping & handling, sales tax applied discounts and any other item(s) not being returned, are all deducted from gross invoice amount to get the calculated a Sub-Total Credit. The Sub-Total Credit is then assessed a 15% re-stocking fee to arrive at the Total Credit due.

UGlobalSat is a hardware manufacturer and we do not develop software, therefore we can only offer discounts for bundle deals based on our hardware.
.



19. Privacy Statement

At USGlobalSat, Inc, we value your privacy. Your personal information is for use by USGlobalSat, Inc's staff only. This information is kept on a secure server to protect it from outside parties, and is information used for the limited purpose of processing your order(s). Information may also be used for statistical purposes, to improve our web site and services to you, to administer our site, and to notify you of products or special offers that may be of interest to you. Your personal information will not be sold. You can be removed from our list at any time by sending us a request to do so to at: Support@usglobalsat.com

 
 
20. Rebates -Preferred-TD307

Terms and Conditions:

Requests must be postmarked no later than by June 30, 2007 or within 30 days after purchase, whichever is earlier. Rebates apply only to products sold by GlobalSat, Inc. between the dates of March 01 and April 30, 2007. inclusive. rebate offer does not apply to products sold by non-authorized third-party merchants, e-Bay resellers any products not listed on this rebate form. Rebate is only available to end-users; excludes resellers and distributors of products and their families. All submissions become the property of USGlobalSat.

Limit (1) one rebate per name / family / address. Offer is void where prohibited, taxed, or restricted by law. USGlobalSat is not responsible for any liabilities, taxes or expenses incurred by End User as a result of this promotion. All rebates will be made in U.S. Dollars. USGlobalSat is not responsible for lost or misdirected mail or illegible entries. This offer may not be combined, and is not in conjunction with any other USGlobalSat offers or rebates for the same product, unless specified by USGlobalSat. You must be a legal U.S. resident, 18 years or older. Illegible or incomplete materials are ineligible for rebate. Submissions must include a valid street address (PO boxes are ineligible for rebate). Please allow 4 to 8 weeks for processing. If after 8 weeks, you have not received your rebate, please call 626-968-4145. Please keep copies of all materials submitted for your records. USGlobalSat has the right to discontinue this offer at any time. USGlobalSat reserves the right to modify or withdraw this promotion at any time. USGlobalSat also reserves the right to interpret the rules of this promotion at its sole discretion and all decisions made by USGlobalSat are final. Offer is invalid and rebate checks are void if not cashed within 45 days of issuance and will not be reissued. Offer is not transferable. Products for which rebate claimed may not be returned. USGlobalSat reserves the right to request additional information to validate a claim. This offer is subject to U.S. postal regulations. Fraudulent submission of multiple requests could result in federal prosecution under the U.S. Mail Fraud Statutes (18 USC § 1341 & 1342). Rebate Form

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